Returns & Refunds

If you would like to return an item please return the item in the same condition you have received it please: unworn, unwashed, in original packaging with labels attached following the instructions below.

Our goodwill return policy entitles you to a refund for an item bought online with a valid receipt within 28 days excluding sale items. For sale items please return them within 14 days of receipt of goods.

Please log onto the following returns portal and select how you will return the product to us. https://duchamp.returns.international/  The cost of the return will be paid for by the customer. 

DHL UK Return Parcel Service Point 
https://send.dhlparcel.co.uk/parcel-delivery/servicepoint-locations

UK & International Shipping Rates

We offer both UK and International delivery.

Please find all the rates below for the following countries that we only deliver to:

UK Delivery Terms

We offer free standard UK deliveries on orders over £150 for a limited time only.

Orders under £150 will be charged £10 at checkout via our nominated courier.

UK Standard Delivery within 2-3 working days.

EU Countries Delivery Terms

We offer free delivery to EU Countries on orders over €350 for a limited time only.

We will need to charge a fee for Delivery to the EU on orders under €350 at checkout via our nominated courier.

Our deliveries will be duty paid.

The fee is towards the cost of Courier, Duty and Taxes.

All our orders outside the UK will be dispatched via DHL, and will be fully trackable.

We only deliver to the following countries:

Belgium, France, Germany, Guernsey, Ireland, Jersey, Luxemburg, Netherlands, Monaco. 
Charged at €30

Italy, Austria, Denmark, Finland, Portugal, San Marino, Spain, Sweden, and the Vatican City. 
Charged at €40

USA Delivery Terms

We offer free delivery to the USA on orders over $500 for a limited time only.

We will need to charge $40 fee for Delivery to the USA on orders under $500 at checkout via our nominated courier.

Our deliveries will be duty paid.

The fee is towards the cost of Courier, Duty and Taxes.

All our orders outside the UK will be dispatched via DHL, and will be fully trackable.