CONTENTS

1.    REFUNDS & BILLING

2.   RETURNS & EXCHANGES

3.   SHIPPING & DELIVERY

4.   ORDER QUERIES

5.   PRODUCT & FIT

6.   CUSTOMER CARE & SUPPORT

7.    POLICIES & LEGAL

 

 

 

1.   REFUNDS & BILLING

What is your refund policy?

Our goodwill return policy entitles you to a refund for an item bought online at duchamplondon.com with a valid receipt within 28 days excluding sale items. For sale items please return them within 14 days of receipt of goods.

I am waiting for a refund, when will it be processed?

All refunds are processed by Duchamp London within 10 working days of receipt of goods. During sale or peak times your refund could take up to 14 business days and may take longer to show on your bank statement depending on your bank’s processing time.

Can I return an item if the tag has been removed?

To receive a full refund, all items must be returned to us unworn/unused and in the same condition, you received them. This includes the original packaging with all tags and labels attached.

 

 

2.   RETURNS & REFUNDS

What is your returns policy?

Please note that our returns policy applies exclusively to purchases made from Duchamplondon.com.

If you would like to return an item please return the item in the same condition you have received it please: unworn, unwashed, in original packaging with labels attached following the instructions below.

If you wish to print your returns shipping address label. Please see the Service Returns Portal Link below. The cost of the return will be paid for by the customer.

Please log onto the following returns portal and select how you will return the product to us. https://duchamp.returns.international/

 

 

3.   SHIPPING & DELIVERY

What are the shipping options?

UK Delivery:

UK Standard Delivery. 2 - 4 working days, sent via DX courier services.
Free delivery for orders over £150 and £10 charge for orders under £150.

EU Deliveries:

For select EU destinations, we offer free standard delivery for orders over €350. 
€30 or €40 delivery charge for orders under €350, sent with DHL courier services.

 

USA Delivery:

For select USA destinations, we offer free standard delivery for orders over $500.
$40 delivery charge on orders under $500, sent with DHL courier services.

 

Click here to read more about our shipping rates and delivery policy.

Delivery Duty Paid Shipping Terms:

Our deliveries will be duty paid. The fee is towards the cost of Courier, Duty, and Taxes. 
All our orders outside the UK will be dispatched via DHL and will be fully trackable.

 

 

4.   ORDER QUERIES

When will I receive my order?

At Duchamp, your satisfaction is our paramount priority. We are here to ensure your shopping experience is smooth, enjoyable, and enriched with luxury at every step. Feel free to contact us if you have any concerns, and let us guide you toward the resolution you deserve.

 

What do I do if I have not received my order?

Check Tracking:

You will receive your parcel number in your dispatch confirmation email, once your order has been processed and dispatched. Enter the provided tracking number in the designated section on the courier service parcel track-and-trace website page to get real-time updates on its progress.

For DX parcels, you can track your package here.

For DHL parcels, you can track your package here.

Reach Out to Us:

Our dedicated customer support team is at your service. Please do not hesitate to contact us by visiting the 'Contact Us page on our website and leaving us your message. Our customer care team will be delighted to assist you in tracking down your order and ensuring it reaches you promptly.

You can contact us by leaving us a message by clicking here.

 

Please Bear With Us:

Sometimes, unexpected delays due to factors beyond our control may occur. Customs procedures, weather conditions, and other unforeseen circumstances can occasionally extend delivery times. We appreciate your understanding and assure you that we are doing everything possible to ensure your order's safe and swift arrival.

 

Can I make changes to an order I already placed?

We value your shopping experience and strive to provide the utmost convenience. However, once an order has been placed and entered our processing system, we regret to inform you that changes cannot be made to the order contents, including items, sizes, colours, or shipping details. We encourage you to thoroughly review your selections before finalizing your purchase. Should you require further assistance or have further inquiries our dedicated customer support team will be happy to help.

You can contact us by leaving us a message by clicking here.

 

 

5.   PRODUCT & FIT

How do I make sure I order the correct size?

At Duchamp, we understand that the right fit is essential for your comfort and satisfaction. Our sizing chart has detailed information and guidance for the majority of our products to help you confidently choose the correct size for your attire.
Follow these steps to ensure your selections fit perfectly:

Size Chart & Measurements:

Refer to our detailed size chart, which is conveniently located on each product page. To guarantee precision, measure yourself using a soft tape measure and compare your measurements to our chart.

 

Fit Description:

Pay attention to the fit information in the product description provided for each product. This insight can guide you toward the ideal size selection.

Model Reference:

Observe how the garment fits on the model in our product images. The model's height and sizes are typically included for your reference, aiding in visualizing how the items might fit you.

Contact Us:

Should you have any doubts about sizing or need personalized guidance, our dedicated customer support team will be happy to assist you. Contact us by filling in the form on our 'Contact Us' page, 

Exchange Policy:

We apologise, but at this time, we do not accept exchanges. We encourage you to carefully review your order before completing the purchase. If you have any questions or concerns, our customer support team is here to assist you.

 

Do you offer tailoring or alteration services?

We currently do not offer this service.

 

 

6.   CUSTOMER CARE & SUPPORT

How do I contact customer support?

If you have any additional inquiries or need further assistance regarding our products and services, please feel free to reach out to our dedicated customer support team by clicking here.

 

Do you have gift cards available?

While we do not currently offer gift cards, our team is always exploring ways to enhance your shopping experience. We appreciate your interest and your satisfaction remains at the heart of our efforts. Please do not hesitate to contact our customer support team for any information or advice

 

Do you have any stores??

We do not have any physical stores for Duchamp London.

 

 

7.   POLICIES & LEGAL

What is your Shipping & Delivery Policy?

You can read through our shipping information & delivery policy here.

 

What is your Returns & Refunds Policy?

You can read through our returns & returns Policy here.

 

What are your Terms & Conditions?

Take a look at our terms & conditions here.

 

What is your Privacy Policy?

Take a look at our privacy & cookies policy here.