Returns & Refunds Policy
Our goodwill return policy entitles you to a refund for an item bought online at duchamplondon.com with a valid receipt within 28 days excluding sale items. For sale items please return them within 14 days of receipt of goods.
Please note that our returns policy applies exclusively to purchases made from Duchamplondon.com.
If you would like to return an item please return the item in the same condition you have received it please: unworn, unwashed, in original packaging with labels attached following the instructions below.
If you wish to print your returns shipping address label. Please see the Service Returns Portal Link below.
Self-Service Returns Portal:
Please log onto the following returns portal and select how you will return the product to us. https://duchamp.returns.international/
The cost of the return will be paid for by the customer.
DPD UK Drop Point Shop Finder:
DHL UK Return Parcel Service Point
Purchases Not From Duchamplondon.com:
We can only accept returns for products purchased directly from Duchamplondon.com. If you have purchased Duchamp products from other websites or stores, we kindly ask that you return them to the respective company where the purchase was made for any returns or exchanges. Unfortunately, we are unable to process returns for these items. Thank you for your understanding and continued support.
We apologise, but at this time, we do not accept exchanges. We encourage you to carefully review your order before completing the purchase. If you have any questions or concerns, our customer support team is here to assist you.